TERMS AND CONDITIONS OF SERVICE

Sky Dinner Experience

FIRST: Acceptance of Terms: By purchasing the “Sky Dinner” product, THE CLIENT accepts these Terms and Conditions. This document governs the purchase, use, and conditions of the contracted service.

SECOND: Service Description: Sky Dinner is a gastronomic tourism experience. The service includes access to the elevated platform, a full menu, and potentially complementary experiences (Poin Full Pass or similar).

THIRD: Weather Conditions: The activity is subject to favorable weather conditions. For safety reasons, the company may cancel or modify the experience due to bad weather or force majeure. In such cases, the Cancellation Policy detailed below will apply.

FOURTH: Minimum Operational Requirement: The experience requires a minimum number of participants to proceed. If this minimum is not met, the client will be notified in advance, and the compensation options described in the Cancellation Policy will apply.

FIFTH: CLIENT Responsibility: THE CLIENT is responsible for showing up at the indicated time and place. Delays or unjustified absences may be considered as use of the service, with no right to a refund.

SIXTH: Acceptance of Additional Policies: THE CLIENT also accepts the Cancellation, Refund, and Alternative Policies, as well as the conduct and safety rules during the experience. Purchasing the service implies express acceptance of the terms and conditions described in the Annex, which prevail over any expectations not confirmed in writing by the company.

REFUND AND CANCELLATION POLICY – SKY DINNER

FIRST: PURPOSE OF THE POLICY: This policy establishes the applicable guidelines in case of cancellation, refund, or rescheduling of the Sky Dinner experience, in accordance with Law 45 of 2007 on Consumer Protection and Competition Defense of the Republic of Panama.

SECOND: SCOPE: This policy applies to all clients who have purchased tickets for the Sky Dinner experience.

THIRD: GENERAL CONDITIONS: By making the purchase, THE CLIENT expressly accepts the terms contained in this policy.

The experience is subject to external factors such as weather conditions and minimum operational availability.

All refund or modification requests must be made in writing to: reservas@poinpanama.com within no more than 48 hours after the affected event.

FOURTH: SCENARIOS AND COMPENSATION OPTIONS

Cancellation due to adverse weather conditions (force majeure)

• THE CLIENT does not accept alternatives or cannot reschedule:
  A partial refund equivalent to fifty percent (50%) of the amount paid will be granted due to operational costs already incurred.
  Alternatively, THE CLIENT may request a credit of fifty percent (50%) of the amount paid, valid for 6 months for another available date or experience.
  If the food service is not prepared or available due to adverse weather conditions at Sky Dinner, a full refund of one hundred percent (100%) of the amount paid will be issued.

• THE CLIENT accepts offered alternatives:
  Dinner at a restaurant and/or entry to the Poin Full Pass experience will be offered as compensation at no additional cost.
  No refund applies in these cases.

• THE CLIENT wants to reschedule but the food has already been prepared:
  Rescheduling is allowed with a surcharge of THIRTY-FIVE DOLLARS (US$35.00) over the original amount to cover non-refundable fixed costs.
  THE CLIENT must accept this surcharge in writing.

Cancellation due to not reaching the minimum operational requirement

• THE CLIENT cannot reschedule or does not want credit:
  A full refund of the amount paid will be granted.

• THE CLIENT agrees to reschedule or accept credit:
  Full credit valid for 6 months or rescheduling at no additional cost on a future date subject to availability will be offered.

No-show or unjustified late arrival by THE CLIENT

If THE CLIENT does not show up or arrives outside the grace period without justified cause, no refund applies.

In case of duly justified force majeure (illness, accident, documented flight delay), rescheduling without surcharge may be allowed, subject to availability and prior authorization.

FIFTH: PROCEDURE TO REQUEST A REFUND OR CHANGE

Send request to the email reservas@poinpanama.com including:

• Full name of THE CLIENT

• Reservation number

• Date of the event

• Reason for the request

The company will verify the eligibility of the request according to this policy.

Refunds are processed within 10 business days, based on the payment method used.

Credits will be issued as non-transferable electronic codes, valid only for the original holder.

SIXTH: FINAL PROVISIONS

This policy may be modified by the company with prior notification through official channels.

Any situation not provided for in this document will be evaluated by the company's administrative and legal team.

In case of dispute, the current consumer protection regulations of the Republic of Panama will apply.